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Andrew C. Marshall (Drew) is a Partner and the Chief Innovation Officer with Kepner-Tregoe, Inc. (KT). His focus is to ensure the products and services that KT delivers to its clients are directly meeting their needs and producing measurable and meaningful results. In this role he also chairs the Technical Leadership Committee which has responsibility for the successful implementation of KT's product development strategy, positioning the firm for long-term growth. Drew also provides oversight to KT's Human Resources function and the management of the consistent recruitment, development, career path and retention of the firm's best possible human resources on a global basis. Drew's client work has focused on designing and implementing project management systems that support the implementation of organizational strategy. Other areas of focus include: analyzing organizational processes and subsequent change management, designing systems of organizational communication, facilitating issue resolution, and transferring critical thinking skills in client organizations. Drew has worked with such clients as: Visa International, the Port of Seattle, Unified Port District of San Diego, Cisco, Microsoft, Sun Microsystems, HP, Boston Scientific, and Bayer AG among others.
Prior to joining KT, Drew spent five years in the software industry with Adobe Systems, Inc., where he held a variety of positions including: manager of support operations, training and systems manager for North American Customer Services, and senior project manager. His work covered support and services in call center and electronic support environments and included the implementation of SAP and other customer relationship management technologies.
Drew has previous management experience in retail and service industries, and has worked in education and manufacturing.
Drew received his Bachelor of Arts and Graduate Diploma of Education from the University of Western Sydney in Australia. He holds a Master of Arts in Whole Systems Design from Antioch University in Seattle, Washington, and is a certified Project Management Professional. Currently he is Co-Chair of the Project Management Institute's (PMI) Consulting Specific Interest Group. | 