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My early years at Malloy were split between stints in the Fulfillment/Mailing department and the Bindery. In 1988, I accepted the position of 2nd shift Fulfillment/Mailing Supervisor.Three years later I moved to the Planning Department (now called Book Engineering). I worked as a Book Engineer for 14 years and developed an in-depth knowledge of the entire manufacturing process at Malloy. I also gained a good understanding of our customer base by helping maintain our Standard Operating Procedures (SOP) for each customer. This laid the foundation for working directly with customers, so in 1994, I began filling in for Customer Service Representatives whenever one was on vacation or absent.In recent years, I have taken classes at a local college, learning Mac-based programs, and received a diploma in Graphic Design in 2004. This expanded my understanding of the electronic side of creating a book.Also in 2004, I was asked to be Print On Demand (POD) coordinator and outsourced digital runs of 1-200 copies while still filling in for CSR�s part-time and also taking on some new customer accounts of my own. When we bought our own digital printer in the summer of 2007, I moved into Customer Service full-time which is where I enjoy working today. | 