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Current Position:
Level I Customer Support
Start Date at D.H.S.:
April 2007
Previous Industry Experience:
I have supported customers from an external helpdesk for the past several years. This included supporting patients in troubleshooting PDA hardware and software for pharmaceutical studies, and level 1 workstation application/network problems.
Certification/Knowledge:
I have Bachelor�s Degrees in Computer Information Systems and International Studies Business.
Why I work at D.H.S.?
In my short time here, I�ve noticed the focus on cost effective quality for clients in a Great Not Good way which is new for me. Supporting one product WELL versus supporting many products OK in a family oriented company is more satisfying professionally and personally.
The people at D.H.S. know this software and work on providing better service for customers on a daily basis as well as being friendly and helpful. Everyone has been great and it�s really appreciated! | 