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Frank M. Hauck is Executive Vice President of Global Marketing and Customer Quality at EMC Corporation. With 2005 revenues of $9.7 billion and more than 27,000 employees worldwide, EMC is the world leader in products, services, and solutions for information management and storage that help organizations extract the maximum value from their information, at the lowest total cost, at every point in the information lifecycle.
Hauck was named Executive Vice President, Global Marketing and Customer Quality in May 2006. In this role, he leads all of EMC's marketing, sales enablement, communications, and technology alliances go-to-market activities as well as EMC�s Total Customer Experience, Corporate Quality, and Six Sigma initiatives.
Prior to this, Hauck was Executive Vice President, Customer Quality and Services, overseeing the EMC Customer Service organization worldwide, as well as Corporate Quality and Six Sigma, Business Integration, Training and Productivity, and Customer Programs. Under Hauck's leadership, EMC has embarked on a multi-year Total Customer Experience (TCE) initiative, with the goal of consistently exceeding its customers' expectations for quality, service, innovation, and interaction. He reports to EMC Chairman, President and CEO Joe Tucci.
Previously, Hauck was Executive Vice President of Customer Operations, overseeing EMC's Sales and Services organizations, and delivering seven consecutive quarters of double-digit revenue growth. Prior to that, Hauck was Executive Vice President of Products and Offerings, where he helped EMC extend a decade of product leadership while overseeing Enterprise Storage Research and Development Activities, Worldwide Manufacturing Operations, Corporate Quality, Product Management and Strategic Marketing functions.
A 15-year veteran of EMC, Hauck also served as EMC's Chief Information Officer after leading EMC's rapid and successful integration of Data General Corporation as Senior Vice President of Business Integration. He also led EMC's Global Customer Service organization, Worldwide Technical Support, and Global Sales Operations. Before joining EMC in 1990, he held a number of management positions at the former Digital Equipment Corporation.
He is a graduate of Bryant College in Smithfield, Rhode Island, holds an MBA from Babson College in Wellesley, Massachusetts, and completed the Executive Program for Management Development at the Harvard Business School. | 