|
Gerard Boucher has extensive experience improving customer service as a senior executive at networking companies such as Sandial Systems, Castle Networks, Cascade Communications, and Chipcom. As vice president of service operations at Sandial, Boucher was responsible for all customer support activities including professional services, education, technical support, and the performance and interoperability lab. At Castle Networks, Boucher was vice president of customer service and service marketing, in which capacity he developed and implemented the company's highly successful customer service program. At Cascade, where he was the director of professional and customer service, Boucher developed and directed the company's worldwide customer service strategy, raising customer satisfaction to over 4.0 on a 5.0 scale, as measured by industry analyst group Dataquest. Prior to Cascade, Boucher was director of customer service at smart hub developer Chipcom. | 