Appointed as vice president of sales and customer care in April 2007, Mahl oversees all operations and strategic direction of Travelocity North America contact centers, including strategy, planning, vendor management and sales. As someone who has worked on various aspects of the business, both with Sabre and with Travelocity, Mahl's determined nature and dedication to customer service lend itself perfectly when it comes to knowing how the industry works, and how best to care for Travelocity's customers.



Before this promotion, Mahl was the director of customer quality within sales and customer care. She was the champion of the Travelocity Guarantee, overseeing the execution and tracking of the program that promises "Everything about your trip will be right, or we'll make it right, right away." She was responsible for the end-to-end customer product and service quality, and was constantly looking for ways to improve our services.



During the course of her career, Mahl has held several positions within Travelocity, including director of site quality, director of software quality assurance in the chief technology office; director of air travel marketing; senior systems analyst in product development; and manager of airline product marketing.



Prior to working at Travelocity, Mahl worked for Sabre Holdings, first as product manager and lead pricing analyst for airline marketing and sales, and then as manager of airline marketing and sales.



Mahl earned a Bachelor's and a Master's degree in Mechanical Engineering from the Massachusetts Institute of Technology (MIT). She also earned a Master's in Management from the Sloan School of Management.