For the last 16 years, Greg has supported organizational efforts to improve critical business processes. By analyzing customer, operational, and climate data he has helped many clients achieve and sustain measurable improvements in various service and manufacturing environments.



Among his specialties are helping organizations learn and utilize Six Sigma tools and techniques as a method for process design, redesign, and improvement. Greg excels at team training, group facilitation, and project support. He has supported project focusing on such things as: establishment of baseline measures, quality improvement, cost reduction, process time reduction, workflow improvement, and workload reduction.



Greg has a proven track record helping clients achieve improvements across many industries including: finance, insurance, pharmaceuticals, telecommunications, healthcare, high tech, medical devices, utilities, printing, entertainment, public education, and human services. Clients he has worked with include Pfizer, Vanguard Group Investments, American Express, Sun Microsystems, Sears, Becton-Dickinson, Federated Department Stores, Cendant Mobility, Ocwen Financial Corporation, Johnson Controls, St. Paul Insurance Company, PPG, Avery Dennison, Millipore, and Joseph E. Seagram & Sons.



The results Greg has helped clients achieve include: reduced losses due to product fulfillment errors by $9 million annually; improved first-call resolution by 50%; integrated multiple departments with dramatic improvements in workflow, data integrity, data management, and data retrieval; reduced data entry errors by 60 percent; improved claims processing time by 45 percent; reduced manufacturing cycle times by more than 50 percent; reduced manufacturing changeover times by 90 percent; improved first-pass yield by over 50 percent; eliminated 25 percent of administrative tasks and achieved annual savings of over $500,000 in departmental operating expenses; provided process documentation and baseline measures.



Greg has published work in: The Journal for Quality and Participation, National Productivity Review, Training & Development and Quality Digest. He received his B.A. in Psychology from Manhattanville College and his Master�s degree from the Institute of Labor and Industrial Relations at the University of Illinois, Urbana-Champaign.