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Jack is an expert of measurement and evaluation. His expertise in measurement and evaluation is based on extensive research and more than 27 years of corporate experience in 5 industries (aerospace, textiles, metals, construction materials, and banking). He provides consulting services for Fortune 500 companies in the U.S. and to organizations in 25 countries. Phillips served as senior HR officer in three firms, bank president, and founder and president of a major consulting firm. He is also an author and editor of more than 30 books and 100 articles. His books include: Return on Investment in Training and Performance Improvement Programs, Accountability in Human Resource Management, Measuring Return on Investment, Conducting Needs Assessments, The Development of a Human Resource Effectiveness Index, Recruiting Training and Retaining New Employees, and Improving Supervisors� Effectiveness. | 