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James A. Firestone is president, Xerox North America at Xerox Corporation. He was appointed to this position in October 2004. He is also an executive vice president of the corporation appointed in April 2007.
Firestone is responsible for all direct and indirect channels of distribution in the United States and Canada including direct sales and service, agents, resellers and Teleweb. He also ensures tighter integration between the distribution channels and Xerox Global Services.
Firestone joined Xerox from IBM in August 1998 as president of the Xerox Channels Group, responsible for creating a network of resellers for Xerox's office printers and multifunction systems. He then was named senior vice president for the Corporate Strategy and Marketing Group. Most recently, he was president, Corporate Operations Group, where he was responsible for the company's centralized operational functions including strategy, alliances, advertising and marketing communications, information management, and Xerox's partnership with Fuji Xerox.
At IBM, Firestone was responsible for all of the company's consumer products and services for the home and family market. He joined IBM in 1995, helping launch a new division to develop and market hardware, software and multimedia products.
Firestone headed the consumer division of Ameritech, a telecommunications company, from 1993 to 1995. From 1978 to 1993, he worked at American Express in a number of financial and general management positions, including president of the Japan division and president of the Travelers Cheque division.
Firestone received a bachelor's degree in international economics from Georgetown University School of Foreign Service and a master's degree in management from Yale University.
He is a board member of The Goodyear Tire & Rubber Company, The Japan Fund and Yale University Center of Customer Insights. | 