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Ms. Roberts leads a team of industry professionals focused on CS STARS� strategy for building business relationships with insurers and third party administrators. In this capacity, she is responsible for customer satisfaction and advocacy, as well as business strategies for services in new markets. Prior to her current role, Ms. Roberts was responsible for leading and managing one of the Marsh Excellence (quality) disciplines within North America. She served on the Marsh Excellence Executive Committee setting direction and providing leadership. Prior to this, she was the National Strategic Business Leader for Middle Market with responsibility as liaison with major partner markets on placement and eCommerce systems. Ms. Roberts has extensive insurance and technology industry experience. She was an officer at ACORD and has held multiple insurance carrier operations, marketing and systems positions. She was instrumental in the creation of ACORD's quality improvement education program for agent, broker and carrier members. Ms. Roberts has a Bachelors degree in Business Administration from California State University, Chico. | 