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Joe Camirand, Vice President, Research & Consulting Services, has more than 15 years of experience in service operations management, professional services, market research, and strategic account management. He previously served as Research & Consulting Services Director, and later Regional VP, at CustomerSat. Prior to joining CustomerSat in 2005, he served as Director of Client Services and General Manager of Client Service Operations at Omega Management Group Corp., a research firm specializing in loyalty management and strategy. As General Manager of Client Service Operations, he had full accountability for the execution and delivery of all customer and market research studies including customer satisfaction and loyalty measurement, win/loss business reviews, executive interviews, focus groups and competitive benchmarking. Joe holds a Bachelor of Science in Business Administration and earned his Masters in Business Administration from Kennedy-Western University. | 