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Widely recognized for his pioneering work in online communities in business, Joe leads Lithium's community management and moderation Professional Services Group. As consultant and researcher, Joe has worked with more than 200 organizations who have deployed online community technologies and other social software for interacting with customers, partners, and employees. Joe's experience includes three years as vice president of research at Participate Systems, where his customers included AT&T, Cisco Systems, IBM, Microsoft, SAP, and many others. Prior to that, Joe worked as a senior researcher in the Global Best Practices Group, now part of PriceWaterhouseCoopers, where he focused on collaborative technologies, corporate performance measurement, and business process improvement. In addition to his work with clients, Joe has devoted significant time to advancing the understanding of online communities in business. With partners in academia, he studied the impact of online communities on marketing (Texas A&M University), social and organizational dynamics (University of Toronto), and social networks (University of Virginia). His articles have appeared in journals such as MIT Sloan Management Review, IBM's Knowledge Directions, Strategy & Leadership, and The Journal of Computer-Mediated Communication. He has been quoted in CIO, Computerworld, the New York Times, the Wall Street Journal, Forbes, Fortune, and other publications.Joe holds an M.A. from the University of Michigan and a B.A. from the University of Toledo. | 