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John Chisholm, Chairman & CEO, has three decades of experience in general management, marketing/research, and strategy. He founded CustomerSat in 1997. A pioneer in online marketing research, he founded Decisive Technology (now part of DoubleClick), publisher of the first shrink-wrapped software for conducting surveys via email, in 1992. Earlier, he served in management and marketing positions at HP, Xerox, and Grid Systems. He is chairman of the board of the Stanford Institute for the Quantitative Study of Society (SIQSS), one of Stanford's twelve independent laboratories; member of the visiting committee of the MIT department of mathematics; and vice president of the MIT alumni association. He is author or co-author of two US patents in Internet polling technology. He holds Bachelor of Science and Masters degrees in Electrical Engineering and Computer Science from MIT and an MBA from Harvard Business School. | 