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John Lawler is Senior vice president of Customer Transformation at D&B. In this role he is responsible for creating customer information processes, enabling D&B to more acutely track our customer touch points globally. He is also responsible for D&B�s global customer database, and working to ensure the customer is at the forefront of the company�s strategic plans. Mr. Lawler is also a member of the company�s Global Leadership Team.
Mr. Lawler rejoins D&B after spending the last five years at LexisNexis in a variety of leadership roles. As President of LexisNexis� Martindale-Hubbell, John took the business from a print directory publisher to a high-growth, leading provider of multi-media client development solutions for law firms. He reinvented their product line around customer needs and dramatically improved processes to increase customer satisfaction and deliver double-digit revenue growth. In addition, John was responsible for developing and implementing strategies to expand LexisNexis into new markets as Senior Vice President, LexisNexis Emerging Markets.
Previously, John spent 12 years at D&B progressing through a series of leadership roles in operations, marketing, business development and strategy both in the U.S. as well as International. | 