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A dedication to exemplary customer service and a record of driving ground-breaking revenue growth are the hallmarks of O'Brien's career as an executive leader. With extensive management experience at such well-known Fortune 200 companies as EMC, and Xerox Corporation, O'Brien joined Kronos in 2006 as vice president of sales for North America. He now draws upon his accomplished record of establishing industry best practices in sales and customer service to help lead Kronos through its next stage of growth.
Prior to joining Kronos, O'Brien spent five years at EMC where he oversaw revenue growth, and customer and employee satisfaction for the company's largest accounts. As vice president of global sales for the information and storage management leader, O'Brien spearheaded revenue growth at a rate of more than 25 percent per year twice the EMC average. O'Brien directed innovative programs to enhance value for customers and improve market share and customer loyalty that have evolved into best practices that today remain a part of the entire EMC corporate process for marketing, engagement management, and customer service.
Before making his mark at EMC, O'Brien had already established his reputation as a sales powerhouse at Xerox Corporation in the early nineties. Recognized as Xerox's top revenue producer in the company over the course of his entire tenure, O'Brien quickly rose through the ranks of the organization to be named senior vice president and general manager in 1999. O'Brien oversaw a $2 billion revenue stream as he created and managed Xerox's financial services, and healthcare operations for the Americas. Maintaining a commitment to excellence, he repeatedly led his operational group to achieve the company's top revenue growth for industry focused operations.
In previous positions, O'Brien oversaw the management of Xerox's highest end production publishing systems as vice president of printing systems from 1997 to 1999. As O'Brien created marketing, and training programs to support an aggressive sales plan and complex direct and indirect sales channels, he established a unique "go-to-market" system that was adopted as a best practice throughout the entire company.
O'Brien also served as vice president of marketing for Xerox from 1996 to 1997 during which time he oversaw the Eastern Region, the company's largest employee base and revenue contributing territory. He was responsible for the creation of marketing initiatives, and the launch of inside sales and customer satisfaction programs. O'Brien also held the position of vice president and general manager for New England from 1994 to 1996, and his territory was recognized by Xerox as the top geographic operation in the company in terms of revenue growth and customer and employee satisfaction.
O'Brien holds a bachelor's degree in business administration from Lemoyne College in Syracuse, New York and has completed advanced professional development at the Kellogg School of Management and Harvard Business School. He is a well-recognized industry thought leader, regularly contributing as a keynote speaker for financial services, and healthcare forums. | 