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Juanell Hefner is MHN�s chief operations officer. Responsible for all operational aspects of MHN�s business, she is tasked with ensuring a common operational approach to our service delivery. By working in close partnership with MHN�s chief medical officer, she helps to ensure unity of purpose and operation between the company�s clinical and operational arms.Juanell comes to MHN from Health Net of California, where she was VP of Customer Solutions. In that leadership role, Juanell supported Health Net�s Customer Solutions value proposition and acquired a keen sense of the driving strategic vision that motivates our company�s success. Prior to that assignment, Juanell was VP Customer Contact Centers at Health Net, a position that brought her into close daily contact with the operational challenges and objectives of our customer-facing business. She has also held executive positions with Health Net Dental and Vision and with Vision Service Plan/VSP (a non-profit billion dollar Healthcare organization specializing in eyecare).Juanell holds a degree in Management from St. Mary�s College. She is a graduate of Health Net�s executive development program, has trained in executive management at the University of California, and holds certificates in executive-level Six Sigma training and in Zinger-Miller principals. | 