|
As President of Kor Hotel Group, Nicholas Clayton ensures that Kor's existing and under-development hotels and resorts remain dedicated to the highest standards of excellence. He oversees expansion efforts for the company's growing portfolio while maximizing value in current operations.
Clayton brings to Kor extensive senior management experience at key international properties, as well as demonstrated success in impacting revenue growth and strong customer service cultures. A 20-year veteran of the luxury hospitality industry, he has worked with leading hospitality groups, including Four Seasons and The Ritz-Carlton hotels and resorts. Most recently, he served as Senior Vice President of Operations for Hong Kong-based Mandarin Oriental Hotel Group, where he was responsible for the group's Asian and European properties, as well as the entire portfolio's Food & Beverage and Spa divisions. In this role, Clayton proved instrumental in developing innovative processes to further build and differentiate the brand.
Clayton's career has been distinguished by a series of significant accomplishments. For more than ten years, Clayton served as General Manager for several high-profile Ritz-Carlton hotels and resorts, where he developed and implemented sales and marketing strategies that substantially increased revenue, as well as developing focused management teams that improved both finance and quality measurements. Building on his success, he was appointed Director of Operations for Ritz-Carlton's Australia properties and assigned to restore profitability to their two five-star hotels in Sydney.
In 1998 he became Managing Director for the Ritz-Carlton Millenia in Singapore. In this post, he led a team of 750 associates in the successful implementation of total quality management that improved market share for the property and elevated guest satisfaction ratings. As a result, the hotel was frequently recognized both regionally and internationally for outstanding customer service and overall quality.
Clayton holds a Bachelor's of Business Administration, Finance degree from the University of Texas, Arlington. | 