|
Patricia R. Richards, R.N., is Senior Vice President and Chief Operating Officer of Health Alliance Plan (HAP), a position she assumed in January 2005. As the COO of one of Michigan�s largest, most experienced health plans, Richards leads HAP�s Provider Contracting, Claims, Sales and Marketing, Enrollment, Coordination of Benefits and Client Services departments.
Richards has spent more than 25 years in the health care industry. Her extensive experience in customer service improvement, provider contracting and product development will enable HAP to build upon its reputation of benchmark customer service, innovative technology and affordable access to outstanding doctors and hospitals. As a registered nurse, she brings to HAP a valuable combination of clinical and business operations expertise.
Richards has served on a number of local and national health care boards including: Medical Care Development of Maine, Planned Parenthood of Northwest Ohio, Arthritis Foundation, and the Toledo City Health Department. Richards previously served as a member of the Quality Committee for America�s Health Insurance Plans, a national trade association representing health insurance companies providing coverage to more than 200 million Americans. | 