|
Patty McCord has served as Netflix Chief Talent Officer since 1998.
Patty manages Netflix's unique corporate culture, whose motto is "smart people, hard problems" and has a seemingly disproportionate ratio of corporate employees (about 400) to total revenue (almost $1 billion at the end of 2006).
Under Patty's leadership, Netflix attracts and retains a dynamic, high performance workforce dedicated to superior customer experience, which has propelled the company to be being named by ForeSee Results as the #1 Web site for customer satisfaction in five consecutive surveys over three years. Patty believes that deftly managing the talent mix at Netflix is paramount to the success of the company. To ensure that she has the right mix of people at Netflix, Patty often asks, "Is what you love doing and what you're extraordinary at something Netflix needs someone to be great at?"
Acknowledging the value of combining data and values, Patty expects each employee to understand the key business objectives and relate them to their own work. Metrics are at the core of every department, from customer acquisition to number of discs shipped to customer demographics. While Patty's department serves as a conduit for communications between employees and management, she is adamant about keeping a lean organization in which openness, approachability and honesty are valued above all else.
Patty has more than 16 years of experience in human resources with high-tech companies in the Silicon Valley. Prior to joining Netflix, Patty served as a consultant to various start-ups as a principal of Patty McCord Consulting. From 1994 to 1997, she served as director of human resources at Pure Atria, now Rational Software Corporation, where she managed all human resources functions and directed all management development programs. From 1992 to 1994, Patty was human resources manager at Borland International, where she implemented a recruitment strategy to double the engineering staff in one year. Prior to Borland she worked at Sun Microsystems where she started the Diversity Programs Department. | 