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With more than 16 years of experience leading successful customer service organizations in the software industry, Mr. Sianchuk provides tremendous knowledge to Serena as VP of worldwide customer support. Promoted to this position in 2005, his primary responsibility is to ensure that Serena�s support organization is one the most customer-focused teams in the world.
Prior to his current role, Mr. Sianchuk served as senior director of support at Serena, where he was instrumental in managing support services for Serena�s global customer base. Mr. Sianchuk joined Serena following the acquisition of Merant, where he built the company�s customer service organization in Asia Pacific and expanded support operations in Europe.
Prior to Merant, Mr. Sianchuk spent five years at Intersolv, where he held several positions including support engineer, consultant and manager for both regional and centralized support functions. Mr. Sianchuk began his career as a mainframe developer and systems analyst. He earned an honors degree in computer engineering from the University of Teesside, Teesside, UK.
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