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Robert Otto was named Chief Technology Officer (CTO) in January 2003. In this role, Otto, a 26-year postal veteran, reports to the Chief Financial Officer and is responsible for managing and maintaining the Postal Service's information technology (IT) infrastructure; providing IT business solutions to support business objectives of the corporation; and managing a technology network that is one of the largest in the world.
Prior to this position (January 2001), Otto was Vice President, IT and served as the Postal Service's Chief Information Officer (CIO). In January 2003, the CTO organization was restructured to include overall responsibility for both the CIO and CTO functions. Otto is responsible for daily operations of IT support to more than 325,000 postal employees who use more than 650 national applications designed to run the organization on a day-to-day basis including the payroll for 707,000 employees and millions of payments to suppliers nationwide.
Otto also is responsible for operating the world's largest intranet which connects the Postal Service's processing and distribution centers, bulk mail centers, priority mail processing centers, air mail facilities and 38,000 post offices across the country with eight strategically located area offices and national headquarters in Washington, DC.
Earlier, Otto served as portfolio manager for all the financial systems that run the Postal Service. He also was the manager of IT value, responsible for all technology investments and system development processes and standards.
Joining the Postal Service in 1980, Otto was initially responsible for nationwide computer security, an issue that remains a key focus as the Postal Service expands its IT network internally and in support of the Postal Service's core electronic products externally. He also was responsible for data management, systems development, finance portfolio and managing system readiness in connection with the Postal Service's successful Y2K initiative.
Starting his federal career as a clerk in 1969 at the Department of Agriculture, Otto progressively rose through the IT ranks in systems development, computer operations, security, statistical surveying, payroll and data management functions. During his 11 years with Agriculture, Otto was on loan to Congress for two years in which he provided data processing support, including financial modeling price support payments.
Otto's formal education and training include the University of Virginia, Duke, and the University of Maryland, and he holds a master's degree in public administration from American University. Otto received the Vice President's Award in 1996 and 2000, the Inspector General Award in 2001 and the Board of Governors Award in 2003. Otto is one of the most highly recognized CIO leaders in government and industry, winning numerous awards.
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