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Robert Stephens is founder and chief inspector of The Geek Squad, a 24-hour computer support service offered by Best Buy Co., Inc.
A native of Chicago, Stephens left a scholarship at the Art Institute of Chicago in 1990 to pursue a degree in computer science at the University of Minnesota. While attending the University, he landed a job fixing computers for the Human Factors Research Laboratory. Over a three year period, he rose to become head engineer of the lab while earning scholarships from the U.S. Navy and the FAA building flight and driving simulators. It was also during this time he started a computer consulting business.
In April 1994, after three years at the University, he formed The Geek Squad with $200. In 2002, The Geek Squad and Best Buy Co., Inc. joined forces and opened Geek Squad precincts in all Best Buy U.S. and Canadian stores. With more than 11,000 Agents, The Geek Squad is now North America's largest technology support company offering phone, in-store and in-home support. It also has operations in Shanghai and the UK. | 