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Dr. Ho is responsible for developing and implementing strategies and programs to improve the quality and cost-effectiveness of health care services throughout the company. Moreover, he is responsible for improving the health status of PacifiCare's member population in all products. Specifically, Dr. Ho is the Health Services executive who is responsible for quality improvement, medical management, disease management, informatics, report cards, policy, government affairs, industry relations, media relations, provider liaison and sales & marketing.
Dr. Ho joined PacifiCare of California in October 1994 as vice president of health services. In 1997, he was promoted to corporate vice president of quality initiatives for PacifiCare Health Systems, and the following year to vice president and corporate medical director. While he held those positions, he spearheaded companywide quality initiatives and improvement in population health outcomes, and developed the QUALITY INDEX� profile of medical groups, an unprecedented consumer-focused report card of provider performance. He also led efforts to achieve remarkable levels of systemwide accreditation by the National Committee for Quality Assurance (NCQA) in all markets and Health Plan Employer Data Information Set (HEDIS) score improvements. Such efforts have helped distinguish PacifiCare as a pioneer in the managed care industry.
Prior to joining PacifiCare of California, Dr. Ho successively served as the senior vice president, health services, and medical director at Health Net and has been medical director for two other health maintenance organizations in Northern California. He has also served as deputy director of health, medical director and county health officer for the San Francisco Department of Public Health. Dr. Ho also has extensive experience in academic and family medicine and has held faculty appointments at both the Schools of Medicine and Nursing at the University of California, San Francisco.
Dr. Ho is currently a member of several national advisory committees, representing physicians and managed care throughout the health care industry - including those of the Institute of Medicine and the Center for Medicare and Medicaid Services. He has held positions as the Chairman of the California Medical Association and California Nurses' Association's Joint Practice Commission. In addition, he has previously served on the Board of Directors for the Regional Cancer Foundation and the San Francisco Medical Society.
The Honolulu native received his Bachelor of Arts degree in Sociology from Northwestern University in 1972 with Phi Beta Kappa honors, and his medical degree from Tufts University School of Medicine in 1976. Dr. Ho completed his residency in family practice at the University of California, San Francisco, and has maintained board certification with the American Board of Family Practice since then. | 